RapidCOVIDTesting is responsible for collecting laboratory specimens. RCT does not collect any specimens without a physician/practitioner order or a request from a laboratory. RCT is not allowed to give any medical advice, treat, or diagnose anyone.
RapidCOVIDTesting needs the patient’s demographic information, a copy of order, and copy of insurance card (front and back) 24 hours before scheduled appointment. If we do not receive the requested information in the time range mentioned, then the scheduled appointment will be considered canceled. This is extremely important so that we have adequate time to prepare for the laboratory test and that we perform our job correctly.
Collection Services
Any errors in collection caused by RapidCOVIDTesting (drawing the wrong tubes, unable to obtain a satisfactory blood flow to collect the specimen etc.) will not incur a charge to the patient or will be redrawn at no additional charge to the patient.
RapidCOVIDTesting makes every attempt to have contact with the patients prior to testing. We will not conduct a home or office test unless we have made verbal contact with the patient 24 hours prior to the scheduled visit. Please be considerate, in the event an appointment needs to be cancelled, RapidCOVIDTesting needs to be given a 24-hour notice. You may reach us by phone or via email or text.
HIPPA/Confidentiality
We are fully HIPPA compliant and respect the privacy of clients we serve. Under no circumstances RapidCOVIDTesting will give out client’s personal information to unauthorized personnel. Client information is always kept personal and confidential.
RapidCOVIDTesting does not send results to 3rd parties. In the event the doctor/practitioner that ordered the test did not receive results, it is the responsibility of the doctor/practitioner’s office to get in touch with RapidCOVIDTesting.
Instructions for Parents
If your child is being tested, you must do your part. It is important to keep them hydrated 4 hours prior to scheduled testing.
Safety is very important. If you know that your child gets aggressive when upset, is difficult to draw, or that it normally takes more than one person to hold them still it is extremely important that you please let us know. We will make arrangements to have a safe and successful test.
Method of Payment
You will be expected to pay for each test at the time it is held. If an insurance claim is filed, you are expected to make your co-pay at each visit. We accept cash, checks, debit cards and credit cards. Any billing questions or problems for tests collected for this service should be directed to your insurance company. Payment for services provided by RapidCOVIDTesting is collected on the day prior to appointment. RapidCOVIDTesting does not bill insurance companies, any claims must be submitted by the client, with no guarantee of reimbursement.
White Glove Service
RapidCOVIDTesting white glove service is a private pay service. RapidCOVIDTesting’s white glove service is an independent convenience service. RapidCOVIDTesting collection staff does not have the authorization to give discounts for any lab tests that are being collected. Specimen collection services are provided and billed by RapidCOVIDTesting. Laboratory testing is billed through your insurance. Payments that have not been prepaid will be due at the time of service.
EXTRA CHARGES
If we arrive at the appointment for the blood draw and are unable to collect the specimen due to circumstances beyond our control the patient will remain responsible for the full charges of the draw. Examples: the patient refuses, a fasting blood draw was scheduled but the patient ate food, the patient was not hydrated, the patient gets taken to the hospital after STAT tests were ordered, the patient was not available for testing.
There will be a $25 service charge for returned checks and late cancellations. If your account has not been paid for more than 30 days and you have not made arrangements for payment or worked out a payment plan with our office, we have the option of using legal means to secure the payment. Our office retains the right to charge “statutory interest” for unpaid balances at the rate of 5.97% per annum. This may include collection agency or small claims court which will require disclosing otherwise confidential information. In most collection situations, the only information released regarding a client’s treatment is his/her name, the nature of services provided, and the amount due. [If such legal action is necessary, its costs will be included in the claim.
